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The rollback feature is available to for any task that has been completed as it checks the end time of the task. It is possible that the dashboard hasn’t refresh refreshed so it might be showing an old data. Please refresh the dashboard to see the latest data.

Q. What does it mean when on my upcoming task shows

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The stale status means that the tasks has have failed while in operation. It will only appear if the task has been running longer than 3 hours. This failure may have occurred due to a number of reasons, such as authentication failure, server restart during the operation due to an error etc. In this regardsregard, a refresh button will be present to clear the task from your upcoming task screen.

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Please check your activity logs at all times, as the app provides the reason for each failure that occurs. Most probably, you may have exceeded your file upload limit. Increase this in your settings page (if feasible) - if that’s the case in your situation.

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Some of the features provided by the app requires require that Atlassian Guard to be present in your organization. In such an event, it is only feasible that you already have an Atlassian Guard subscription before you can use such a feature.

Q. The email I’m trying to change to already exists, what do I do?

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When scheduling your task, make sure to use the force change indicator as mentioned on Force change an email even though the email address is taken.