You are viewing an old version of this content. View the current version.
Compare with Current
View Version History
Version 1
Next »
Q. Where can I get my API key
Q. On my dashboard I see 1 available rollback but when I navigate to the tasks page for completed tasks, all the buttons for rollbacks are disabled
Answer
The rollback feature is available to any task that has completed as it checks the end time of the task. It is possible that the dashboard hasn’t refresh so it might be showing an old data. Please refresh the dashboard to see the latest data.
Q. What does it mean when on my upcoming task shows STALE
Answer
The stale status means that the tasks has failed while in operation. It will only appear if the task has been running longer than 3 hours. This failure may have occurred due to a number of reasons, such as authentication failure, server restart during the operation due to an error etc. In this regards, a refresh button will be present to clear the task from your upcoming task screen.
Q. I receive an error when uploading a CSV file
Answer
Please check your activity logs at all times, as the app provides reason for each failure that occurs. Most probably, you may have exceeded your file upload limit. Increase this in your settings page (if feasible) - if that’s the case in your situation.
Q. I cannot create a new task because the button is disabled
Answer
The new task button is disabled only on two conditions
If both are satisfied, the button should be enabled.
Q. Can I use this app to manage users in Confluence, Trello or Bitbucket
Answer
Technically yes, because the BulkOps Org works on an organization level, you can manage any product you have in the organization.
Q. Do I need Atlassian Guard together with this app
Answer
Some of the features provided by the app requires that Atlassian Guard to be present in your organization. In such event, it is only feasible that you already have Atlassian Guard subscription before you can use such feature.