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SLA (Service Level Agreement)

SLA (Service Level Agreement)

Owned by ELFAPP Admin
Last updated: Oct 13, 2024 by ELFAPP Admin

We the BulkOps Team will strive to provide the best support service within the agreed SLA provided for this application.

BulkOps Pro

  • Operating Hours: 11 A.M CET to 11 P.M CET (Mon - Fri)

    • Support response: Between 8 hours to 24 hours

Supported

  • All support-related questions about the product (BulkOps Pro)

  • Troubleshooting the app

BulkOps Free

  • Support response: Between 24 hours to 48 hours

 

Unsupported

  • Phone calls/Video calls

  • Customization request on (BulkOps Pro)

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