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SLA (Service Level Agreement)
SLA (Service Level Agreement)
We the BulkOps Team will strive to provide the best support service within the agreed SLA provided for this application.
BulkOps Pro
Operating Hours: 11 A.M CET to 11 P.M CET (Mon - Fri)
Support response: Between 8 hours to 24 hours
Supported
All support-related questions about the product (BulkOps Pro)
Troubleshooting the app
BulkOps Free
Support response: Between 24 hours to 48 hours
Unsupported
Phone calls/Video calls
Customization request on (BulkOps Pro)
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