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ELFAPP Admin

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titleAnswer

Such an error indicates that your organization is not using the new user management experience. In such a situation, certain organisational organizational features won’t work. Your option; migrate to the new user experience to gain the ability to perform such a task. See https://community.atlassian.com/t5/Enterprise-articles/Cloud-admins-we-re-saving-you-time-on-user-management/ba-p/2588292

Q. Do I receive an alert for the delete account feature

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titleAnswer

  • Please ensure that you have fulfilled the below requirements for a successful change

    • Your target domain must be verified

    • You should be the Org Admin

    • You should have the privilege to update the user’s detail

    • Your domain should be part of the targeted domain you intend to change

    • Ensure the emails being changed are already verified emails

Q. In the settings page my timezone does not seem correct

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titleAnswer

The timezone section will attempt to get your current timezone based on your profile. If that is not available, it will default to the timezone of your Cloud site. It might not be available because the information may be private based on your personal settings.

Q. The automatic user deactivation didn’t deactivate users

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titleAnswer

  • If you received the error message “User: Example User failed the deactivation sequence” in the activity logs - it means that the deactivation sequence for that user is not allowed. Probably due to the configuration in your SCIM database.

  • Check and ensure that such a user's email domain suffix is the same as the domain that is verified within that organization.