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This document show case showcases how to change a user's email address using the BulkOps Org for Jira

Step 1:

  • Access the BulkOps Org app and navigate to users on the side menu bar

  • Ensure you’ve already configured your API key by following this document How to configure an API key

  • Click on a new task

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  • Upload your file. It has to be a CSV file. See the sample file format below, and if in doubt, see our Accepted file format for more information.

Expand
titleExample file format

View file
namesampleUserslist_copy.csv

  • Select the operation you want to manage, in this case, the delete account operation

  • Click the next button to proceed

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Step 2:

  • Create the task name

  • Select the given date and time for the operation

    • If you want the operation to run immediately, please choose today as the date and the time should be the closest time on the form.

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Step 3:

  • Review the configured task and ensure it meets your requirement

  • Navigate to Tasks on the side menu bar to view your scheduled tasks.

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Info

Once the timeframe has elapsed, the given operation will run and perform the given task.

Note

  • To change an email address, as the admin you must share the same domain name with the users you want to manage or your email domain must have been verified within the same organization for a change to be possible

  • If you see this icon (⚠️) in the list of domains, it means the domain has not been verified. In this scenario, the app cannot change the email request to such a domain if it is in the list for the uploaded file.

  • Tick the force change request to force change an email account even though it already exists. This scenario is suited where a re-org occurred and users have already created their email and now they require their previous account activity on that email.