Service level agreement (SLA)

We the Backup Projects team will strive to provide the best support service within the agreed SLA provided for this application.

Backup Projects for Jira

• Operating Hours: 11 A.M CET to 11 P.M CET (Mon - Fri)

  • Support response: Between 8 hours to 24 hours

Supported

• All support-related questions about the product (Backup Projects for Jira)

• Troubleshooting the app

Unsupported

• Phone calls/Video calls

• Customization request on (Backup Projects for Jira)