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Service level agreement (SLA)

Service level agreement (SLA)

We the Backup Projects team will strive to provide the best support service within the agreed SLA provided for this application.

Backup Projects for Jira

  • Operating Hours: 11 A.M CET to 11 P.M CET (Mon - Fri)

    • Support response: Between 8 hours to 24 hours

Supported

  • All support-related questions about the product (Backup Projects for Jira)

  • Troubleshooting the app

 

Unsupported

  • Phone calls/Video calls

  • Customization request on (Backup Projects for Jira)