What is D.U.S.T.

D.U.S.T. → Dynamic user support is a concept where errors are tracked internally by a system and the system can react based on such errors to alert the user of the app, notify the app administrator or take action by itself and fix the problem associated with the error. D.U.S.T. uses intelligent programs to make the experience of using software more enjoyable.

In line with our Retry policy for backups and how the app functions, we have also introduced D.U.S.T. which is an intelligent program running continuously in the background when using the app. D.U.S.T. is not an A.I. program in any way, shape or form. It is simply just a remarkable way to make programs detect problems and use a predefined set of instructions to fix those problems or notify the app administrator of the likelihood that the problem may cause other things not to function. In essence, it provides a better user support experience by leveraging, the support team and linking that help to the app user.

The Backup Projects for Jira uses D.U.S.T. to provide a good user experience if some function of the app doesn’t work or if errors are detected more frequently than normal. It springs into action first; by determining how long to wait to reduce error rates and then notifying the support team about the problem an app user might be encountering.